Writer
I’m a
with a long history in customer service
Words
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I received a Lambda Literary Fellowship in playwriting (2021), and a Luminarts Cultural Foundation fellowship in creative writing (2018). I’ve published personal essays and perform my writing regularly with 2nd Story, a Chicago-based organization rooted in the idea that well-told stories can be a catalyst for change.
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I’ve written many front-end and back-end user guides on Tessitura CRM, instructing staff and managers how to sell tickets, create accounts, troubleshoot and configure the software.
About
I believe that how we communicate shapes our experience of the world.
I have an MFA in Nonfiction, and ten years’ experience working in box offices around the Chicago arts scene. I spent a lot of time building people-centered processes, whether configuring ticketing software for ease of use or revamping an onboarding curriculum (twice!). But I most enjoyed smoothing paths with my words—maintaining clear and concise user guides, getting the entry policies on a new ticket just right, and crafting an internal communications plan to introduce a revised complimentary ticket request process.
I’m hoping to make words my work.
Contact Me
I look forward to being in touch!